GENERAL TRAVEL TERMS
SeaJets
Ticket Cancellations
Tickets are only canceled by the issuing agencies.
Tickets cannot be canceled by phone, fax, or e-mail. Those interested must submit the tickets to the issuing agency.
Tickets issued by Seajets’ online booking system and not issued can be canceled even by e-mail if sent by the e-mail address stated in the booking form.
Refunds to canceled tickets are made by the issuing agency, up to 1 year from the date of cancellation of the tickets and in exceptional cases by the local cooperating central agencies.
Ticket Cancellations
– Up to 14 days before departure: full fare refund
– Up to 7 days before departure: 75% fare refund
– Up to 12 hours before departure: 50% fare refund
– The fare is NOT refundable for cancellations made less than 12 hours before departure.
Open date Tickets (OPEN)
Tickets can also be converted into open date tickets at least 12 hours before departure. For our conventional ships, tickets can be converted into open date tickets up to 4 hours before departure.
Open date tickets can be replaced with tickets of another date on any of our routes, if available.
Open tickets are valid for one year from the date of their conversion to an open date.
Open tickets are not canceled, and no partial or full refund can be made.
Tickets that have replaced open-date tickets cannot be canceled or converted into open-date tickets.
During the process of replacing open tickets, a fare difference is not refunded but in case the new ticket is more expensive, the difference is collected.
To convert (a ticket) to an open date ticket, it is necessary to present the ticket to its issuer, at any of our central agencies or at Seajets.
Ticket loss
In case of ticket loss, Seajets must be informed at least 1 hour before the departure of the ship either by phone (+30 210 7107710) or by e-mail (reservations.dpt@seajets.gr). To travel, the passenger must purchase a new ticket and then declare the loss in writing Seajets stating the date of the trip, the itinerary, the number of the lost ticket, the number of the new ticket purchased and a photocopy thereof. If according to Seajets’ records there is no evidence of the tickets having been used for the voyage within 1 month from the date of trip, Seajets will provide a free ticket of equal value with the lost one.
Unaccompanied Children
The movement of minors, who have turned the 15th through 18th year of age, without the accompaniment of a parent or guardian, is permitted under the following conditions:
Filling out of a Responsible Declaration by the parent or legal guardian of the minor, with the signature authenticated by the Police or the Port Authority.
To board the ship, the minor passenger must have along with his ticket, the original Declaration, as well as his Police Identity Card to confirm his identity.
Domestic animals on the ship
There are special areas on the ships for the accommodation of pets. Passengers traveling with a pet must have its recently updated health booklet with them and are responsible for their care, safety, and hygiene. The only exception is guide dogs the presence of which is permitted in all areas. Unaccompanied pets are not accepted.
Luggage – Valuables
The passenger is entitled to carry hand luggage weighing up to 50 kg or 1 cubic meter. Luggage must not contain valuables. The valuables can be delivered to the responsible Officers of the ship for safekeeping
The operator is responsible for the damage or loss of luggage on board the ship only if it is delivered for safekeeping and a receipt is issued.
The operator is not responsible for the loss of money, valuables, or luggage in the common areas of the ship or in their cars.
BlueStar
CANCELLATION FEES: CYCLADES - DODECANESE - NORTH AEGEAN routes
HIGH SEASON: 15/03/24-16/03/24, 18/03/24, 22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24*
Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
Up to 12 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
Up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
CANCELLATION FEES: PIRAEUS - HERAKLION & PIRAEUS - CHANIA routes
HIGH SEASON: 15/12/23-07/01/24, 15/03/24, 18/03/24, 26/04/24-12/05/24 & 20/06/24-08/09/24
Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
Up to 7 days prior to departure: A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
Up to 2 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
Up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.
LOW SEASON: All the other dates except those mentioned in HIGH SEASON
Up to 1 hour prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.
CANCELLATION FEES: SARONIC ISLANDS routes
HIGH SEASON: 15/03/24-16/03/24, 18/03/24, 22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24*
Up to 4 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
Up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
In Piraeus-Aegina-Agistri-Methana route, tickets can be converted to open date tickets or for another departure date, up to the departure.
After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
Up to 1 day prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
CANCELLATION FEES: OPEN DATE TICKETS
Open date tickets are cancelled without charge when they have been originally issued as open date.
Tickets which have been converted to open date, are cancelled according to the cancellation terms and conditions of the originally issued tickets.
If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
LOSS OF TICKET(S)
When a ticket is lost:
a) a new ticket must be bought, in order to travel.
b) passengers must report in writing, to the Company’s Central or Port Offices, before the scheduled departure, the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket, as well as the number of the new ticket bought.
If, after checking the company’s records, the lost ticket has not been found used or replaced, within one (1) month after the departure date, the company will grant a ticket free of charge, for exactly the same value of the one lost.
LUGGAGE
Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping.
PASSENGERS WITH SPECIAL NEEDS
On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins, it is necessary to reserve in advance (Reservations Dept.: +30-210-8918800).
TRANSPORTATION OF UNACCOMPANIED MINORS
The transportation of minor passengers, who have reached the age of 15 to 18 years, without being accompanied by a parent or a guardian, is permitted under the following conditions:
Completion of a Statutory Declaration by the parent or the legal guardian of the minor, with his/her signature, certified by the relevant Police or Port Authority.
For boarding on vessel, the minor passenger must possess in hand the original Statutory Declaration, along with the ticket, as well as his/her Identity Card for identification purposes.
ALTERNATIVE FUEL VEHICLES (AFVs)
Passengers traveling with Alternative Fuel Vehicles (AFVs) must declare it when booking/issuing their tickets.
Alternative Fuel Vehicles (AFVs) include:
a) Hybrid and strictly electric vehicles that carry accumulators (batteries).
b) Vehicles using liquefied and compressed gaseous fuels.
On strictly electric or rechargeable hybrid vehicles, the charging level of their accumulators (batteries) should not exceed 40% of their total capacity.
During their loading, the temperature of the batteries will be checked by the crew.
On vehicles with other alternative fuels, such as LPG or natural gas, their tanks must not be filled with fuel up to more than 50% of their total capacity.
Alternative Fuel Vehicles (AFVs) with damage in their supply system and tanks or accumulators will not be accepted on board if these have not been removed. In particular, in case an AFV has a malfunction, but it is unclear if the accumulator is damaged, boarding will not be allowed. It is exclusively the owners’ responsibility to ensure that the vehicle does not suffer damage to its power system or batteries.
Passengers-drivers of electric vehicles must immediately inform the crew if any alarm indication is received from their vehicle.
Above measures also apply to unaccompanied Alternative Fuel Vehicles (AFVs).
REGISTRATION OF COMPANION ANIMALS (PETS) - ACCOMMODATION
It is mandatory for passengers traveling with animals to declare them when booking / issuing their tickets, in order to be recorded in the electronic booking system and issue a free of charge ticket.
Ticket issuance is not allowed on board, therefore, to avoid unnecessary inconvenience, passengers must book and issue tickets οn time.
Each passenger may travel with a maximum of 5 pets owned by the passenger. Pets must be fully vaccinated and may travel with an own pet health certificate.
Please note that the maximum number per booking is 5 pets.
LOST AND FOUND SERVICE
Passengers who have lost or found a lost item on board, are kindly requested to contact the vessel’s Reception immediately during their journey and most importantly before disembarkation.
MINOAN LINES
Cancellations / Changes
Domestic lines:
From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
From 13 days up to 7 days before the scheduled departure: 75% refund.
From 6 days up to 12 hours before the scheduled departure: 50% refund.
In less than 12 hours of the scheduled departure: the fare is not refunded.
Adriatic Lines:
NON-SHOW and OPEN TICKETS (on both lines) are non-refundable.
SPECIAL FARE tickets (i.e. EARLY BOOKING) are subject to special cancellation conditions.
Ticket loss
In case of ticket loss, the passenger must notify the agent who issued the ticket or our Company headquarters.
The lost ticket shall be replaced without extra charge to the passenger, except in the case of change in price or class, in which case the passenger will be charged with the appropriate fare difference.
OPEN TICKET POLICY (OPEN)
• The OPEN date tickets as well as the new replaced tickets are NOMINAL, CANNOT BE CANCELLED, CANNOT BE TRANSFERRED and their value is NOT REFUNDED.
• The validity period of OPEN date tickets is STRICTLY limited to one (1) year from the date of the original trip (first leg date). After the expiry of their validity period, they cannot be used and no extension of their validity is allowed.
• When finalizing the date of an OPEN date ticket, if the passenger does not find availability on the desired date, at the same category indicated on the ticket but lower and he/she selects it or if the price of the new ticket at the same category is lower, then he/she will not be entitled to a refund of the difference.
• If a higher category is selected or the price of the originally mentioned category has increased, the relevant price difference must be paid.
Unaccompanied Children
The transfer of unaccompanied minors who have reached the age of 15 years (15 to 18 years old) is permitted, provided that their parent or guardian delivers a declaration to the Company (with their signature certified by a Public Authority or a Central Public Service Office or electronically via gov. gr), in which the latter declares that he/she consents to the transfer of the minor
Passengers with reduced mobility
Passengers RMP (Passengers with reduced mobility) can book only by phone (+302810399899), by sending an email to reservation@minoan.gr or through a travel agency. The number of RMP cabins is limited, to purchase them in advance is highly recommended.When RMP book or buy a ticket, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company (enclosing a copy of a valid identity document), after buying the ticket and at least 48 hours before the departure to the email address reservation@minoan.gr
Instructions for the transportation of pets
1) Pets that are not in a carrier must be leashed/chained and muzzled. They can only stay in the specially designed passenger cabins (pet cabins) or in the specially designed areas (pet kennels) on the deck of the ship. They are not allowed to stay in the internal common areas, nor in or near places of health interest (bars, restaurants, etc.), except for their passage through stairs or corridors during their transport to and from the above specially designed areas.
2) Small pets (<10 kg) transported in a transport cage can remain in the specially designed passenger cabins (pet cabins) or in the specially designed areas (cages) on the ship's deck (pet kennels). They are still allowed to stay in public areas (e.g. outdoor areas, airline lounges, lounges) as long as they do not create a nuisance. They are not allowed to stay in or near places of health interest (bars, restaurants, etc.).
3) Assistance dogs (eg guides for the blind), provided they are on a leash, can travel without a carrier and without a muzzle, regardless of their size. Assistance dogs can accompany their owner in the passenger accommodation areas if they have relevant certificates.
4) The owners of pets must take care of their food and hygiene, and are responsible for bodily injuries or property damage caused by them.
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